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FOR CANCELLATION OF DELEGATE BOOKINGS: When cancellation is made on or before one calendar month prior to the conference start date, then a refund of the fee paid will be made subject to a 20% deduction to cover administrative costs. For cancellation after this date the fee will not be refunded, but you will be able to transfer your booking to a colleague.
FOR CANCELLATION OF HOTEL ROOM BOOKINGS: Due to the competitive rate offered when booking a hotel room, please note that all bookings are non-cancellable. Should you decide to cancel, you will be charged for the full value of the stay.
FOR REFUND ON PURCHASE OF CONFERENCE PROCEEDINGS: A full refund on conference proceeding purchases will only be issued if cancellation is made by email within 7 days from purchase or receipt of goods (whichever is longer).
For faulty or damaged goods a full refund will only be issued following the return of goods to the address below. We will gladly cover additional postage costs incurred through the purchase of faulty goods.
Further information contact: