REFUND POLICY

FOR CANCELLATION OF DELEGATE BOOKINGS: When cancellation is made on or before one calendar month prior to the conference start date, then a refund of the fee paid will be made subject to a 20% deduction to cover administrative costs. For cancellation after this date the fee will not be refunded, but you will be able to transfer your booking to a colleague.

FOR CANCELLATION OF HOTEL ROOM BOOKINGS: Due to the competitive rate offered when booking a hotel room, please note that all bookings are non-cancellable. Should you decide to cancel, you will be charged for the full value of the stay.

FOR REFUND ON PURCHASE OF CONFERENCE PROCEEDINGS: A full refund on conference proceeding purchases will only be issued if cancellation is made by email within 7 days from purchase or receipt of goods (whichever is longer).

For faulty or damaged goods a full refund will only be issued following the return of goods to the address below. We will gladly cover additional postage costs incurred through the purchase of faulty goods.